COVID-19 Operation Plan 2020-03-25T16:16:16-07:00

3/25/2020

Due to health concerns associated with the coronavirus COVID-19, AzTAP is making the following changes to our operations.  We are monitoring the situation daily and will update plans and communicate accordingly:

Office Hours: Most AzTAP staff will be will be working remotely.  The AzTAP office will however remain open Monday through Friday 8 AM to 5 PM.  Office visits are strongly discouraged, so please call or email us for assistance or services.

Equipment/Device Loans: AzTAP will continue to provide short-term equipment/device loans via our own program as well as the Arizona Department of Education lending program with the following adjustments:

  1. Only devices/equipment that can be properly sanitized at AzTAP will be available for loan.
  1. We are only lending devices/equipment that can be shipped via FedEx.
  1. We are eliminating the option of coming to the AzTAP office to pick up or drop off equipment with the following exception:
    1. If you currently have borrowed equipment/devices that you picked up from our office, you may bring them back to AzTAP. If for any reason you cannot bring back the equipment, call us at 602-728-9534 and we will work with you to make other arrangements.  

Equipment/Device Demonstrations: Direct, in-person equipment/device demonstrations have been suspended until further notice.  When feasible, equipment/devices requested for demonstration will be shipped via FedEx to the customer and the demonstration will be done with the Assistive Technology Specialist using a virtual, real-time format.  Otherwise, device demonstration requests will be taken and placed on a wait list.

Training & Technical Assistance:  Face-to-Face, educational trainings and technical assistance for community organizations have been suspended until further notice.  Our staff members are available to discuss needs, provide consultations, and answer any Technical Assistance questions via phone or email.  Otherwise, training and technical assistance requests will be taken and placed on a wait list for follow-up at a later date.

Public Awareness Events: AzTAP staff will not be attending community events unless remote participation is an option.  We will consider future participation in community events on a case by case basis.

Please note that other AzTAP services will continue to operate as usual. These include:

Assistive Technology Reuse:  AzTAP’s online AT/DME Reuse services have not changed and remain fully operational. Our staff members will continue to serve you via phone and email to answer questions about our AT Exchange and Reuse Coalition sites, assist with the posting of ads or the search for equipment as well as with identifying other Reuse resources.   

Alternative Financing: The Arizona Loans for Assistive Technology (AzLAT) program services have not changed and remain fully operational.  Program applications and information are available on our website or they can be mailed to you.  Our staff members are available to answer questions about the program, assist with the completion of applications and take new applications via email, telephone or other electronic mediums.   

Information Assistance and consultation: We will continue to provide telephone, email and virtual consultations on Assistive Technology products, services, and other resources such as funding options. 

Our goal is to continue to serve the assistive technology needs of Arizonans with disabilities and to do so safely.  We will continue to monitor the situation to make sure our policies and practices promote health and safety for our staff and community.

If you have specific questions about or need clarification on any of these protocols please do not hesitate to contact us at 602.728.9534 / 1.800.477.9921 or via email at AskAzTAP@nau.edu.